&:create | Design Transformers

You think because you understand one, you must understand two, because one and one makes two. But you must also understand and.

— Sufi

&:create

Design
Transformation
Product
Leadership

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Design & Product Leadership at Scale

Mature design makes organisations outperform their peers by 211%. 🚀

We help your business get the most value from design by providing two crucial tenets for design maturity:

1 Introducing, growing, and scaling savvy design/product leadership.

Designers are trained to be makers, not to be mentors, coaches, and managers. Transitioning into newly established leadership role as your company grows is a rough ride for all former individual contributors. In order to mitigate organisational risk they need support from experienced design leaders to ease this transition, develop a suitable mindset, and acquire crucial managerial skills.

Succesfully hiring a seasoned design leader who fits into your growing company might be even harder. Experienced design leaders are in still increasing high demand, hence most often only the most design-mature organisations are attractive to them. Unless you already commit to transforming your business such that all good candidates know upfront that they will able to do their best work for everybody's benefit.

We have been there: we come with years of hands-on experience building and scaling innovative businesses alongside with developing people and teams at various stages of organisational maturity. And we are here to help you succed with either challenge.

2 Establishing design as a cross-functional leadership competence and part of your company culture.

Organisational design maturity is not only for designers. Some of the skills that seasoned design leaders bring to the table are useful for all roles and functions in your company. Visual Thinking Show, don't tell. Creativity and Synthesis Professional cognitive empathy

Services

Office Hours / Consulting

Pick our brains and get sound advice for design, product leadership, product management, innovation, and entrepreneurship.

Profit from having access to sparring partners with decades of experience who have actually built succesful companies and brought real products to the market that are getting bought and used by hundred thousands of people all over the world.

Here are some examples of topics we might help you with:

Customer-centric Agility

Become truly customer-centric. Learn to listen and respond with empathy to the voice of your markets. Lead with evidence-based clarity and human-centric purpose, enabling everybody in any role in the organisation to align with less effort and deliver their best work with joy. Discover first principles for effective decision-making. Waste less time and resources on dead ends in product development, marketing, etc. Use our emprincipled experience brand framework as your agile north star for business strategy or tactics, and holistic, consolidated customer/employee experience alike. Escape the deadly trap of 20th century concepts and future-proof your organisation by structuring it around your markets for sustainable success.

De-risk innovation and entrepreneurship.

Set up your organisation for objective-driven continuous learning. Get better than Facebook by breaking less things while you move. Cut the cruft to gain momentum and focus on effective outcomes instead of vanity metrics.

Design-driven business results

Set strategic goals that make your business roar. Translate them into actionable product and design goals that make your customers and stakeholders happy. Help designers feel empowered to do their best work while understanding and effectively driving business results.

The right things better

Get your product/design strategy right and raise the quality bar for your products. Make your development processes and workflow more efficient. Get shit done without compromising on quality: do the right things and do them better, even at scale.

Best brain for the buck

Find and hire the right designers for product and communication. Match your talent development to your business needs and grow your company's capabilities in concordance with your strategic roadmap.

Make and keep your innovators/inventors/creators happy in order to attract and retain the best talent. Decrease stress and annoyances for your teams and enable them to do better work with higher confidence and deeper satisfaction. Stop the brain-drain and lower the enormous productivity loss/sunk capital caused by the on- and offboarding of team members.

General Offers

Facilitation and Co-Creation

We run your Design Thinking, innovation, and strategic product workshops.

Design Sprints

Team and stakeholder interactions

Assessment

How design-mature is your business? What roles and skills are missing in your team? Get quick insights and discover the most effective improvements.

Mentoring · Coaching · Training

Make meetings more effective

Clarify your strategy for everybody

improve communication across roles

Create alignment.

Grow your design team skills.

Organisation design

Culture, Structure, Operations

Interims Leadership

The longer you do not get open design leadership positions filled while you grow, the higher the risks you are facing. We mitigate this risk by joining your company as part-time design leaders for hire. Collaborating with your teams we set up everything as needed in cooperation with your stakeholders, improve products and strategy, start establishing mature design practices and help you recruit the best fit for the job to take over and stay with you when we are gone again.

All offers get tailored to your needs (no bullshit sold here).

Team